Frequently Asked Questions
Everything you need to know about your Single O experience.
How long does shipping take for fresh coffee beans?
We roast to order to ensure maximum freshness. Orders are typically processed within 24-48 hours, and standard shipping usually takes 3-5 business days depending on your location.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends or single origins and save 10% on every order. You can adjust the frequency or cancel anytime through your account dashboard.
Can I return food or beverage products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or quality, please contact us within 7 days for a resolution.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct trade relationships and sustainable sourcing practices, ensuring fair wages for farmers and minimal environmental impact.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture can compromise the flavor profile.